Our Integrated Healthcare Delivery System
Cleveland Clinic is one of the leading providers of specialised medical care in the world, focused on providing clinical excellence and superior patient outcomes. It is an integrated healthcare delivery system with hospitals, clinics and wellness centres in the U.S. (Ohio, Florida and Nevada), Canada (Toronto) and the U.A.E. (Abu Dhabi).
We support the diverse needs of patients, medical professionals and healthcare organisations around the world. Our Global Solutions centres, as well as our international network of in-country offices and representatives, ensure we can assist patients and medical professionals with customised healthcare solutions. We attract the top physicians in their respective fields and support everything we do with research, medical education, technology and leadership at all levels.
All the locations in which we operate are linked by advanced health information technology and evidence-based protocols. We share the same mission, vision and values too. In the U.S., Cleveland Clinic main campus consists of 50 buildings on 166 acres in the centre of Cleveland, Ohio. We also own and run 10 full-service regional hospitals and 18 family health centres across Northeast Ohio.
As part of our international business strategy, our first healthcare facility in London will be an outpatient centre at 24 Portland Place, Marylebone opening in 2021. The hospital, at 33 Grosvenor Place, Belgravia, will follow in 2022.
Our Model of Healthcare
At Cleveland Clinic, we believe that transparency is an essential part of quality. That’s why we were the first major medical centre in the U.S. to publish annual outcomes and volume information for our medical specialities.
We are exploring how we can adapt our group practice model to the healthcare model in the U.K. Our goal is to collaborate with local physicians and healthcare organisations so that we can share technology, research, education and clinical best practices. We believe this will help to meet the growing demand for innovation in healthcare worldwide.
Commitment to Principles
As a global organisation, we are committed to the United Nations Global Compact. This is a policy initiative for businesses committed to aligning their operations and strategies with universally accepted principles in the areas of human rights, labour, the environment and anti-corruption. With more than 9,000 corporate participants and other stakeholders from more than 160 countries, it is the world’s largest voluntary corporate citizenship initiative.
In 2008, Cleveland Clinic became the first healthcare provider in the U.S. – and the second in the world –to become a signatory to the United Nations Global Compact.
Our “Patients First” philosophy will be at the heart of Cleveland Clinic London. The goal of our Patient Experience team is to create an environment that delivers world-class clinical care. In addition, we value face-to-face interaction as an important healing factor.
Our best practices comprise tools, techniques and methods that are measurable, replicable and evidence-based, all designed to enhance our patients’ experience. We actively engage our caregivers to develop and implement best practices throughout the patient’s journey.
Learn more about our “Patients First” philosophy that has guided us for more than 90 years.
Our Code of Conduct
We are committed to following policies and standards of conduct to ensure Cleveland Clinic London is a safe place for both our caregivers and patients. You can view our Code of Conduct here.
Cleveland Clinic London hospital will be located at 33 Grosvenor Place, near Buckingham Palace, in the heart of London’s Belgravia. The hospital – an eight-storey, 325,000-square-foot-building – is currently under construction. We will begin treating patients here in 2022.
Cleveland Clinic London will have 184 inpatient beds; eight operating rooms; a full imaging suite; endoscopy and catheterization labs; day case rooms for surgery; and a full neurological suite with rehabilitation. The facility will offer specialty services focusing on general surgery, cardiology, orthopaedics, and neurology.
Medical Outpatient Centre
Cleveland Clinic London will be opening its first Outpatient Centre at 24 Portland Place, Marylebone in 2021. The six-floor, 28,000-square-foot-building, is in a prime central London location, just a short distance from our hospital.
We will be transforming the building, currently used for office space, into a state-of-the-art outpatient healthcare facility where we’ll see patients for outpatient appointments, diagnostics, and general practice appointments.
Cleveland Clinic London's first Outpatient Centre at 24 Portland Place, Marylebone.
Brian Donley, MD | Chief Executive Officer
Brian Donley, MD was appointed CEO of Cleveland Clinic London in February 2018 to direct strategy, operations and recruitment. He began his career as an orthopaedic surgeon at Cleveland Clinic in 1996, and has since held numerous leadership positions within the Clinic, including President of Lutheran Hospital, President of the Cleveland Clinic Regional Hospitals and Family Health Centers, and latterly as Chief of Clinical Operations. Dr Donley also teaches at the Cleveland Clinic Lerner College of Medicine, where he is Professor of Surgery and is a Fellow of the Royal College of Surgeons of England. He graduated from the University of Notre Dame, and gained his medical degree at the University of Michigan.
Tommaso Falcone, MD | Chief of Staff, Chief Academic Officer and Medical Director
Tommaso Falcone, MD is Chief of Staff, Chief Academic Officer and Medical Director at Cleveland Clinic London. He has over 20 years’ experience with Cleveland Clinic, most recently as Professor of Obstetrics, Gynecology and Reproductive Biology at the Cleveland Clinic Lerner College of Medicine. Dr Falcone is certified by the American Board of Obstetrics and Gynecology in general obstetrics and gynecology and reproductive endocrinology and infertility, and by the Royal College of Physicians and Surgeons of Canada. He is also a Fellow of the Royal College of Obstetricians and Gynaecologists of England ad eundem. Dr Falcone was the senior author on the first publication in the world on gynecologic robot surgery and a member of the team that performed the first uterus transplant in the US.
James F. Gutierrez, MD | Chief of Quality, Safety and Patient Experience
James F. Gutierrez, MD is the Chief of Quality, Safety and Patient Experience at Cleveland Clinic London. He has more than 22 years’ experience with Cleveland Clinic, serving as a leader in quality improvement in regional medical practice and internal medicine. In 2007, Dr Gutierrez was named Chair of the Department of Community Internal Medicine, and in 2015 he was appointed President and Medical Director of Cleveland Clinic’s Medicare Accountable Care Organization (ACO). Under his leadership, the ACO achieved outstanding performance in quality outcomes and patient experience, becoming one of the highest performing in the United States.
Michael Herb | Chief Financial Officer
Mike Herb is Chief Financial Officer at Cleveland Clinic London, responsible for delivering professional service operations across the financial planning, revenue cycle, finance and accounting functions. He joined Cleveland Clinic in 2014, and most recently served as Senior Director of International Finance. Prior to joining Cleveland Clinic, Mike worked as a consultant in the Healthcare Practice at Deloitte Consulting, advising clients on complex performance improvement and finance transformation programs.
Travis Laird | Chief Business Operations Officer
Travis Laird is responsible for the design and implementation of the Cleveland Clinic London nonclinical operating model, including supply chain, hotel services and estates, as well as overseeing the Project Management Office. Travis has led or assisted in the capital planning and activation of nearly five million square feet of hospital, emergency department and outpatient space. Most recently he led the successful launch of Cleveland Clinic Avon Hospital in Ohio.
Angela Rossi | Chief Human Resources Officer
Angela Rossi is responsible for providing strategic guidance and vision for the human resources and workforce planning functions. She has over 20 years of experience within the healthcare industry, spending a large part of her career with Bupa, both within the Cromwell Hospital and in global leadership positions. Most recently Angela was UK Director of Human Resources at Schoen Clinic, where she oversaw the development and execution of its international strategy.
Will Rowberry | Chief Commercial Officer
Will Rowberry is responsible for the development and delivery of the Cleveland Clinic London commercial strategy including business development, marketing, communications and payor relationships. Will has extensive experience working across the healthcare industry in both the private and public sectors. Prior to joining Cleveland Clinic London, he was a Director in the Healthcare and Life Sciences team at the Brunswick Group, was formerly Head of Corporate Finance at Circle Health and is a Fellow of the Institute of Chartered Accountants in England and Wales.
Gareth Sherlock | Chief Information Officer
Gareth Sherlock is the Chief Information Officer at Cleveland Clinic London. He has more than 20 years of experience working in the healthcare sector, completing complex transformation projects across Australia, the UK, the US and the Middle East. Prior to joining Cleveland Clinic London, Gareth was Chief Information Officer at Cleveland Clinic Abu Dhabi. He has also served as an executive consultant for Accenture in Australia and the UK.
Deborah Small, DNP | Chief Nursing Officer
Deborah Small, DNP is responsible for nursing practice standards and leading patient care services for Cleveland Clinic London. With 30 years in the nursing profession, Deborah has held a number of leadership roles, successfully developing, organising and leading diverse healthcare teams to achieve operational and fiscal success. Deborah was most recently the CNO of Cleveland Clinical Fairview Hospital and Interim ACNO of Clinical Practice and Quality, Cleveland Clinic Health System. She has also served as President of the Greater Cleveland Organization of Nurse Executives and taught medical, surgical and critical care nursing at universities in Ohio and Pennsylvania.
Richard Cohen, MD, FRCS | Chair of Digestive Disease & Surgery
Professor Richard Cohen is a Consultant Colorectal Surgeon at University College London Hospitals (UCLH), and a Professor of Surgery in the Division of Surgery and Interventional Science at University College London. Professor Cohen has held several Divisional and Trust Clinical Director leadership positions at UCLH. Professor Cohen has held clinical appointments as a Consultant Colorectal Surgeon for almost 20 years, and has maintained ongoing academic research interests in his field.
Nick Fletcher, MBBS, FRCA, FFICM | Chair of Critical Care & Anaesthesia
Dr Nick Fletcher will chair our Critical Care & Anaesthesia Institute at Cleveland Clinic London. Dr Fletcher has been a Consultant in anaesthesia and critical care at London’s St Georges University Hospital NHS Foundation Trust for 17 years, and was lead for the Trust’s cardiothoracic critical care unit for 5 years. In addition to his clinical commitments he was President of the Association for Cardiothoracic Anaesthesia and Critical Care, and is an editor of British Journal of Anaesthesia Education. Dr Fletcher has over 70 peer reviewed publications and has been invited to lecture at many international conferences on anaesthesia and critical care. He is recognised for his national and international leadership in clinical quality, echocardiography, research and education.
Jamanda Haddock, MA, MRCP, FRCR | Associate Chief of Staff, Chair of Hospital Services
Dr Jamanda Haddock trained at Oxford University and St. Thomas’ Hospital London. She has been a Consultant Radiologist at the Royal Free London NHS Foundation Trust since 1994, and is a Fellow of the Royal College of Radiologists. From 2012 to 2018, Dr Haddock was Lead Clinician for Imaging Services at the Wellington Hospital and Consultant on the Medical Advisory Committee. From 2004 to 2011 she was Clinical Director for Radiology and Nuclear Medicine at the Royal Free, where she also served as a member of the Clinical Advisory Board.
Mark Hamilton, MB (Hons), MD, FRCP | Chair of Medical Subspecialties
Professor Mark Hamilton is a Consultant at the Royal Free London NHS Foundation Trust. His main clinical interest is the management of complex Inflammatory Bowel Disease. He has 23 years’ experience as a consultant in GI and internal medicine, is a Fellow of the Royal College of Physicians, and from 2014 to 2018 served as Chair of the Medical Advisory Committee at the Wellington Hospital. He remains an active contributor to clinical and translational research.
Andrew McEvoy, MBBS, BSc (Hons), MD, FRCS, FRCS (SN) | Chair of Neurosciences
Professor Andrew McEvoy is a world-leading Consultant Neurosurgeon at The National Hospital for Neurology and Neurosurgery, and Reader in Neurosurgery at University College London. He has the largest adult epilepsy surgical practice in the UK and leads the surgical arm of the Department of Clinical and Experimental Epilepsy - the preeminent epilepsy research group in Europe. Listed in The Times top UK doctors for his epilepsy and brain tumour surgery, Professor McEvoy’s specialist neurooncology service has a particular interest in the prediction and preservation of function during large resective neurosurgical procedures, and the reorganisation of brain function around brain tumours. He has particular expertise in interventional MRI and awake brain surgery. Professor McEvoy has published and presented widely both nationally and internationally, and holds a number of research grants funding projects at The Institute of Neurology in London.
Howard Ware, MBBS, FRCS, FRCS (Orth) | Chair of Orthopaedics, Plastic Surgery & Rheumatology
Professor Howard Ware is a Consultant Orthopaedic Surgeon at the Royal Free London NHS Foundation Trust and Director of the Wellington Hospital’s Knee Surgery Unit. He has more than 30 years’ experience in orthopaedic surgery and is a Fellow of the Royal College of Surgeons and honorary lecturer at the University of Dundee. Professor Ware is also a member of several professional societies, including the British Association Knee Surgery, and is a reviewer for the Journal of Bone and Joint Surgery, British Volume.
Olaf Wendler, MD, PhD, FRCS | Chair of Heart, Vascular & Thoracic
Professor Olaf Wendler has been a Consultant in cardiothoracic surgery for more than 20 years. He is a Fellow of the Royal College of Surgeons and Professor of Cardiac Surgery at King’s College Hospital NHS Foundation Trust. He joined King’s College Hospital in 2004 and served as Clinical Director for Cardiovascular Services from 2006 to 2012. Professor Wendler has an international reputation for innovative minimally invasive heart surgery, and has been the lead cardiac surgeon in the Clinical Advisory Group of the NHS London Cardiovascular Strategic Clinical Network since 2013.
Ruth Whitby, BSc, MBBS, DRCOG | Chair of General Practice
Professor Ruth Whitby has more than 30 years’ experience in General Practice. She is a GP at King Edward VII's Hospital, and has a special interest in general medicine, stress management, health screening and paediatrics. Professor Whitby was the first native English-speaking doctor to be awarded a Japanese Medical License whilst working as a GP in Tokyo from 1994 to 1997, and she holds a medical degree from King’s College London, a diploma in obstetrics and gynaecology, and a first-class honours degree in neuroanatomy.
Philip Ahrens, MBBS, FRCS (Tr & Orth) | Deputy Chair Institute of Orthopaedics, Plastic Surgery & Rheumatology
Mr Philip Ahrens was appointed Consultant to Royal Free London NHS Foundation Trust in 2003 and practices specialist shoulder and elbow surgery. Mr Ahrens was awarded the British Elbow and Shoulder Society’s European Travelling Fellowship in 2004. He is a member of the British Orthopaedic Association, The British Elbow and Shoulder Society, and is a founding member of the Watanabe Club, a society dedicated to the advancement and teaching of arthroscopic shoulder surgery. He is an Honorary Consultant to St. Luke’s Healthcare for the Clergy, and was Consultant Shoulder and Elbow Surgeon to the London 2012 Olympics.
Georg Auzinger, Dr Med Univ, EDIC, AFICM, PTEeXAM | Department Chair of Critical Care & Anaesthesia
Dr Georg Auzinger is a Consultant and Reader in Intensive Care Medicine and the former Clinical Director for Critical Care at King’s College Hospital NHS Foundation Trust. He has 20 years’ experience as a consultant in the NHS. For 8 years he served as the Lead Clinician for the Liver ICU then became Director for Critical Care at King’s College Hospital until 2019. Dr Auzinger has a special interest in extracorporeal cardio-respiratory assist and liver failure. He established and leads King’s College Hospital’s ECMO service.
Paul Jarman, MA, MB, BS, Phd, FRCP | Department Chair of Neurology
Dr Paul Jarman is a Consultant Neurologist at the National Hospital for Neurology and Neurosurgery in Queen Square and University College Hospitals London NHS Foundation Trust. His research background includes a PhD at UCL Queen Square Institute of Neurology, on the subject of molecular genetics of neurological disorders.
Dr Jarman has clinical interests in movement disorders including Parkinson’s disease, acute neurology and neurorehabilitation. He is committed to medical education and training the next generation of neurologists, and has for many years been the Training Programme Director for the London postgraduate neurology training programme.
Nick Losseff, MB, BS, MD, FRCP | Medical Director of Global Patient Services and Strategic Alliances
Dr Nick Losseff is a Consultant Neurologist at The National Hospital for Neurology and Neurosurgery in Queen Square and University College London Hospitals NHS Foundation Trust. He has a major interest in healthcare strategy and has held several senior leadership positions in the NHS, including Medical Director of North Central London NHS and London Clinical Director for Neuroscience and Stroke. Dr Losseff is best known for his work to improve stroke services, having led the highly successful London Stroke Strategy. He was previously awarded the European Neurology Society Prize and the Queen Square Prize in Neurology for his research.
Helen Mitakidis, MRCGP | Medical Director for Concierge Medicine
Dr Helen Mitakidis qualified as a GP in 2007, obtaining her MRCGP with distinction. She is a member of the Royal College of General Practitioners. Dr Mitakidis has diplomas in family medicine, primary emergency care and tropical medicine, which she received with distinction.
She has extensive experience and skills in primary care, urgent care and emergency medicine and worked as a locum A&E consultant and as a GP in the NHS for a number of years. She also holds a diploma in child health and a BSc honours degree in Reproductive health and obstetrics (with distinction) and has special interest in women’s health and paediatrics. Dr Mitakidis established five centres in central London as the lead physician for the largest private healthcare group in the U.K.
Charles Murray, MA, MBBS, PhD, FRCP | Department Chair of Gastroenterology
Dr Charles Murray is a Consultant Physician and Gastroenterologist at the Royal Free London NHS Foundation Trust where he is also Clinical Director for Gastroenterology and Endoscopy. He served as Senior Secretary of the British Society of Gastroenterology from 2009-2013. Dr Murray is currently Chair of the Education Committee of United European Gastroenterology, and Past President of the Gastroenterology and Hepatology Section of the Royal Society of Medicine. Dr Murray was awarded the Moti L. and Kamla Rustgi International Fellowship by the American Gastroenterological Association in 2005, and in 2007 was the Functional Brain-Gut Research Group Young Investigator of the Year.
Joseph Nunoo-Mensah, B MedSci, BM BS, FRCS (Gen Surg), FASCRS, LLM | Chair of the Conflict of Interest Committee
Mr Joseph Nunoo-Mensah is the Clinical Lead of Colorectal Surgery at King’s College Hospital NHS Foundation Trust and an Honorary Senior Lecturer in Research and Post Graduate Teaching at King’s College London. In addition, Mr Nunoo-Mensah obtained a master’s degree in Legal Aspects of Medical Practice (LLM) from the University of Cardiff.
Mr Nunoo-Mensah is the Programme Director of the Dilemmas & Debates in Colorectal Surgery Conference, and is president elect of The International Society of University Colon & Rectal Surgeons. Mr Nunoo-Mensah completed sub-specialised training for colorectal, laparoscopic and pelvic floor surgery at the University of Southern California and the Mayo Clinic, Phoenix, Arizona.
Bernard Prendergast, DM, FRCP, FESC | Department Chair of Cardiology
Professor Bernard Prendergast joined Guys and St Thomas’ NHS Foundation Trust in 2015 as Co-Director of the Cardiac Structural Intervention Programme. He has been Honorary Secretary of the British Cardiovascular and Cardiovascular Intervention Societies, and Chairman of the European Society of Cardiology Working Group on Valvular Heart Disease. Research interests, which are delivered via collaborative links between London and Oxford, focus on the epidemiology and treatment of valvular heart disease. He is the principal Course Director of PCR London Valves, the world’s largest specialist meeting in valve intervention.
Alexandra Wu, MB, BS, FRCP | Department Chair of Medicine and Acute Admissions Unit
Dr Alex Wu has been a Consultant Physician in Health Services for Elderly People at the Royal Free London NHS Foundation Trust since 1993, and in 2009 she was appointed Clinical Champion for Integrated Care. Dr Wu served as Clinical Director of Acute Medicine, Health Services for Elderly People and Respiratory Medicine from 2008-2014, setting up the Medical Assessment Unit.
She is the founder and champion of Post-Acute Care Enablement and Admission Avoidance programmes, and developed a 23 hour Emergency Assessment Unit and an Elective Ambulatory Care Unit. Dr Wu was appointed Clinical Director of Service Transformation in 2014 and successfully delivered an integrated primary and secondary care service in North Central London for the Royal Free Group.
Our Commitment to Sustainability
As a leading healthcare organisation, we believe Cleveland Clinic has a responsibility to safeguard the health of our communities by managing the environmental, economic and social impact of our operations. We are committed to growing responsibly and to modelling sustainable practices in healthcare and the communities in which we operate.
At Cleveland Clinic London, our Sustainability and Community Committee works to ensure that organisational activities are directed toward our fundamental goal of reducing the health system’s environmental footprint through infrastructure upgrades and engaging stakeholders to participate in these efforts. We continue to improve sustainability through strategic purchasing, construction, efficiency and recycling.
We are dedicated to managing the impacts of our caregivers and UK office, hospital and medical outpatient centre buildings, in terms of waste, energy, water, food, transportation, chemicals, procurement, climate and culture.
Our London hospital building will produce some of its own heat and power through a Combined Heat and Power plant (CHP), to significantly reduce carbon emissions from air and water heating. This highly energy-efficient solution is unusual in a building with a retained façade, and many additional measures have been taken to reduce our operating emissions.
The entire hospital building is insulated using Green Grade A and A+ rated insulation products, which exceed Building Regulations performance criteria. This will reduce energy demand from heating the building, and thus reduce operating costs. Insulation has been added to reduce heat loss, limit energy demand and improve efficiency throughout the entire building. All internal spaces have low energy demand lighting such as LED luminaries, and motion sensors to turn off lighting when spaces are not in use are installed in non-treatment areas.
The hospital construction was BREEAM accredited (with 98% of the original building’s materials recycled) and we are working towards the British Standards Institute ISO 14001 environmental management certification.
Our Medical and Surgical Services
Our hospital will provide comprehensive medical and surgical services, with a special focus on Heart, Vascular & Thoracic, Digestive Disease, Neurosciences, and Orthopaedics, as well as the following clinical areas:
- Acute admissions unit
- Ear, nose, and throat
- General practice
- Pain management
- Skin cancer surgery
Our first outpatient centre will be located at 24 Portland Place, Marylebone, providing outpatient appointments and diagnostics, and general practice appointments.
Independent Healthcare Providers Network
Cleveland Clinic London has joined other private healthcare providers across the UK in committing to implement a new medical governance framework. The Independent Health Provider Network’s (IHPN) Medical Practitioners Assurance Framework (MPAF) has been developed to improve consistency in medical governance across independent healthcare providers.
We believe this framework demonstrates the strong culture of learning and continuous improvement that can be found in the independent healthcare sector, and will give confidence to patients that independent providers are committed to delivering the safest possible care.