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Learn about our COVID-19 safety measures

COVID-19: Building a Safe Community Together

Cleveland Clinic London is actively working with the Department of Health, Public Health England, and Government guidelines in order to ensure the safety of our patients, visitors, and caregivers during the current COVID-19 Pandemic.
Visitor Guidelines

Visitor Guidelines

Please note that anyone who is sick, has a fever or has tested positive for COVID-19 within the last 20 days may not visit or accompany a patient. Anyone who has been exposed to someone with COVID-19 within the last 14 days should not visit or accompany a patient.

Prior to Your Appointment

Before your appointment, there are a few things you should consider. These factors could impact your appointment.

You should call +44 (0)20 3423 7500 if you:

  • Are experiencing any COVID-19 symptoms, including fever, cough, shortness of breath, loss of taste or smell, headaches, runny nose and diarrhoea.
  • Have a positive test result.
  • Have been in contact with anyone who’s tested positive.
  • Have received a self-isolation notice from the NHS COVID App.
  • Have travelled abroad and have been asked to self-isolate.

If any of these points apply to you, our Contact Centre will do their best to create alternative arrangements for you. This could include scheduling a virtual visit or an in-person visit on another date.

On the Day of Your Appointment

As part of our plan to keep all visitors safe, we will limit the footfall in our outpatient centre. Try not to arrive earlier than 15 minutes before your appointment.

We ask you to attend your appointment alone unless it is necessary for you to have a carer to assist you. Please ensure you have provided us with details of your escort, which must include your name and contact details. Please note that your escort will be required to follow all safety measures.

All visitors to our facility will continue to be thermal screened, required to wear a mask and asked screening questions. We will also ask that all visitors sanitise their hands before and after entering clinical areas and waiting rooms.

A member of our caregiver team will ask you to confirm the following when you arrive:

  • You have not experienced any COVID-19 symptoms.
  • You have not had a positive test result.
  • You have not been in contact with anyone who has been tested positive.
  • You have not received a self-isolation notice via the NHS COVID App.
  • You have not travelled abroad and have been requested to self-isolate.

To ensure the safety of all — patients, visitors and caregivers — you will not be able to continue to your appointment if you have answered yes to any of the above questions. You will be asked to telephone our Contact Centre, where you will be able to make an appointment (virtual visit or in-person) at a later date.

Keeping You Safe

To maintain a safe environment, we ask that:

Cleveland Clinic caregiver mask illustration

All patients and visitors wear masks throughout their entire visit

Screening visitors temperature illustration

All patients and visitors have their temperature checked on arrival

Washing hands illustration

Everyone washes and sanitises their hands properly ⁠— hand sanitiser stations are located throughout the building

Physical distancing illustration

Everyone observes social distancing

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