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Facility Information

Whether you’re a patient or a guest, we want you to feel safe, comfortable and welcome at our facilities. If there’s anything we can do to enhance your experience, our team is standing by to help.
24 Portland Place - Cleveland Clinic London


To keep our patients and guests safe, we may ask you to limit the number of people accompanying you to your appointment. We ask that visitors:

  • Use antibacterial hand wash before entering and upon leaving our facilities.
  • Stay home if you have a cough, cold, diarrhoea or vomiting.


There is not an onsite car park at Portland Place Outpatient Centre. We encourage you to use public transport, taxi or have a friend or relative drop you off for your appointment. There is metered parking with several pay and display bays that allow parking for up to 4 hours within a few minutes’ walk on Duchess Street and Portland Place.

Language Assistance

We provide translation and interpretation services free of charge for any language, including British Sign Language. Our certified medical interpreters assist with in-person interpretation during your visit and translating any written documentation when needed. Contact our Global Patient Services team at +44 (0)20 3423 8000 to arrange for language services.

Smoking Policy

Cleveland Clinic London is committed to the health and well-being of our patients, visitors and caregivers. Therefore, smoking is strictly prohibited anywhere in our facilities.


Water and hot beverages are available for patients free of charge at Portland Place Outpatient Centre.


Complimentary, high-speed Wi-Fi is available throughout our facilities.

Contact Us

Do you have a concern or question about your visit to a Cleveland Clinic London facility? Our Patient Experience Team is here to help resolve issues and answer questions. Call +44 (0)20 3423 7007 or email [email protected].

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