Private Medical Insurance FAQs

Private insurance gives you more choices in the types of care you can access and where you receive it. Depending on your plan, insurance may cover some or all of the costs. Any service that is not covered (in part or full) will be your financial responsibility.

Before booking your appointment, talk to your insurance company about your desire to receive services at Cleveland Clinic London. They will let you know whether the services are covered. You can also receive cost estimates from our Pre-Registration team.

The services available depend on the type of insurance plan you have. Plans often cover consultations, assessments and hospitalisations at private hospitals, such as Cleveland Clinic London. Contact your insurance company to find out whether:

• Your plan covers the services you need.
• Cleveland Clinic London is a part of your insurance plan’s network.

Almost all our consultants are contracted with all insurance companies. Cleveland Clinic London supports our consultants’ relationship with insurance companies. To confirm if your consultant is covered, ask your insurance company or check their website.

We work across all major medical insurance companies. To learn more, see the types of insurance we accept.

In some instances, you may be able to contact your insurance company to have an exception granted. Your insurance company may reimburse you a portion of your costs if you provide documentation. Cleveland Clinic London may also be able to arrange a single-case agreement. It involves working with your insurance company to arrange coverage for a specific episode of care. Contact us for more information.

Cleveland Clinic London also offers self-pay services, where you pay for all your care out of pocket. We provide transparent pricing for a range of specialties, including heart and vascular, neurosciences, imaging and orthopaedics. Get more information about self-pay services.

Obtaining authorisation from your insurance company before your appointment is mandatory when using private insurance. For common services, many insurance companies provide authorisation over the phone. It may take a few days if you need more advanced tests or therapies.

Changes to your plan of care may require additional authorisation. Check with your insurance company periodically to determine whether you need additional approval. Cleveland Clinic London may assist with additional authorisations when you are undergoing treatment with us.

Same-day and next-day appointments are typically available. Some departments offer weekend services for urgent needs, like an inflamed gallbladder. Contact us to book an appointment.

This will depend on the reason for your visit. All our consultants take the time to understand your concerns for a proper evaluation. Your first visit may involve testing and a physical exam. We discuss findings with you, including the specific diagnosis, and provide a personalised treatment plan.

Information is easily accessible through MyChart, our electronic health information system. It is available anytime, day or night, through a secure login.

There are many ways to pay for your care:

• Online: Log in to your MyChart account to make a payment or pay as a guest.
• In-person: Visit a registration desk at our facilities to make a payment.
• By phone: Call +44 33 0818 0632.
• By mail: Post payments to 40 Grosvenor Place, London SW1X 7AW.

Even with robust insurance coverage, you will likely have some financial responsibility. If you believe there is an error with your invoice:

1. First, contact your insurance company.
2. For additional inquiries, reach out to our finance team by calling +44 20 3423 8900.